From System Failure to Full Rollout in 72 Hours

How Day1 Rescued The Bone & Biscuit’s Point-of-Sale Migration 

When The Bone & Biscuit’s legacy POS collapsed without warning, Day1 executed a franchise-wide deployment 93% faster than planned, restoring operations, preserving revenue, and laying the foundation for e-commerce growth.

Background

The Bone & Biscuit, a leading Canadian pet supply franchise, was preparing for a large-scale migration to a new POS provider. However, unexpected staffing constraints and a compressed go-live timeline made it clear that their implementation couldn’t be handled internally. With a fractured migration plan and no one to manage the rollout, this critical transition left the organization vulnerable. As the functionality of The Bone & Biscuit’s legacy POS continued to degrade, it was clear that the migration to the new POS would need to happen ahead of schedule.

The Challenge

  • Leadership Gap

    The operations manager had resigned, leaving no one to lead the migration.

  • System Collapse

    The legacy POS abruptly ceased operations far ahead of schedule, disabling core retail systems.

  • Unplanned Urgency

    Without a working POS, the planned 6-week rollout for the new system needed to happen ASAP.

  • Franchise Network Complexity

    Over 60 locations needed simultaneous onboarding.

The Solution

Day1 took control of a fragmented migration, coordinating with The Bone & Biscuit’s large franchise network to manage training and onboarding, address technical concerns, and provide high-touch support throughout the network.

In the end, Day1 successfully completed the migration and did so in just 3 days – an incredible 93% time savings.

The Results

The Bone & Biscuit is already experiencing significant benefits beyond simply replacing their failed system. The implementation of the new POS was a complete success, with uninterrupted operations across all 65+ locations and no disruption to daily retail activities.

Foundation for E-Commerce Growth

New POS supports operational efficiency and growth strategy

Franchisee Satisfaction

Overwhelmingly positive reviews and feedback from franchisees

Uninterrupted Revenue Flow

Minimal downtime during transition meant no lost sales

Jardin Schnurr

CEO, The Bone & Biscuit Co.

“When faced with a complete POS system failure, Day1 moved fast, worked smart, and helped us navigate a critical transition in record time.

What stood out was not just the speed, but the precision and calm they brought to a high-pressure situation.

They proved themselves to be a trusted partner."

Next

Leadership Workshop Transformation