From Downtime to Deployment Done Right:
How Day1 Supports Point of Sale Transitions
This case study has been shared confidentially to respect the client’s privacy. While names and details have been adapted, the challenges and outcomes reflect a real engagement and its results.
Background
A leading national retailer was preparing for a large-scale migration to a new Point of Sale (POS) provider. However, unexpected staffing constraints and a compressed go-live timeline made it clear the implementation couldn’t be handled internally. With a fractured migration plan and no one to manage the rollout, the organization was left vulnerable. As the functionality of its legacy POS continued to degrade, it became clear that the migration would need to happen ahead of schedule.
The Challenge
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POS Collapse
The legacy system failed unexpectedly, disabling core retail operations.
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Unplanned Urgency
Without a working POS, a six-week rollout plan needed to be executed immediately.
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Multi-Site Complexity
50+ locations across the country required simultaneous onboarding.
The Solution
Day1 took control of a fragmented migration, coordinating across the country to manage training, onboarding, and vendor communication while providing high-touch operational support. Driving an accelerated cutover to preserve business continuity, Day1 delivered a complete, stable rollout, under budget and ahead of expectations.
The Results
The organization experienced a seamless transition and meaningful operational improvements beyond simply replacing a failed system. The new POS platform stabilized all locations across the country, maintained sales continuity, and positioned the brand for future eCommerce growth.
Foundation for Scalability
The new POS now supports operational efficiency and future growth objectives
Location Satisfaction
Local teams reported overwhelmingly positive feedback and ease of adoption
Uninterrupted Revenue Flow
Minimal downtime due to planned after-hours migrations meant no lost sales
Why choose Day1?
Growing companies don’t have time for hesitation when systems fail or growth initiatives stall.
They need a partner who can move fast, align leadership, and deliver execution that sticks.
